1. Is good performance consistently recognized and rewarded?
Yes     No    

2. Do employees feel comfortable sharing ideas in formal and informal settings?
Yes     No    

3. Do employees feel empowered to correct problems as they occur?
Yes     No    

4. Do employees know and do what is expected of them to achieve results?
Yes     No    

5. Do managers and employees create yearly achievable goals together?
Yes     No    

6. Do employees feel that they are using their talents to the fullest?
Yes     No    

7. Would your employees say that they are primarily motivated by money and benefits?
Yes     No    

8. Do employees feel company goals change on a schedule that they can manage?
Yes     No    

9. Do employees have the resources they need to do the job correctly and completely?
Yes     No    

10. In the past 6-12 months, has each employee been talked to about his/her progress and future?
Yes     No    

11. Has the company recently gone through changes that have been completely and effectively communicated to all employees?
Yes     No    

12. Do most of your employees feel that their supervisors know more than they do?
Yes     No    

13. Do employees achieve what is expected of them in terms of team interaction and performance?
Yes     No    

14. Do employees demonstrate excellent oral and written communication standards both with internal and external customers?
Yes     No    

15. Do customer satisfaction surveys demonstrate a high level of satisfaction with service and employee attitudes?
Yes     No    

16. Are employees adequately handling stress due to current events, constant changes and balancing home and work?
Yes     No    

17. Are employees willing to take on additional responsibilities with or without being asked?
Yes     No    

18. Are employees tolerant and friendly to each other demonstrating inclusiveness toward all employees and customers?
Yes     No    

19. Do managers feel like they spend much of their time settling petty disputes between employees?
Yes     No    

20. Do you see examples of work related stress such as an increase in absenteeism, mistakes or accidents or employee hostility?
Yes     No    

21. Have there been significant changes within the organization that may be affecting morale?
Yes     No    

22. Has there been turnover lately or whispers about "looking for other opportunities?"
Yes     No    

23. Are there employee "cliques" responsible for gossip and backstabbing management or other employees?
Yes     No    

24. Are managers and employees constantly putting out fires without permanently fixing problems?
Yes     No    

     SCORING KEY      

A perfect score is 'yes' to the first 18 questions and 'no' to the last 6.

If you answered 14 of the first 18 questions with a 'yes', and 4 of the last 6 questions with a 'no', Congratulations! You and your employees have what it takes to be extraordinary, now.

If you answered fewer than 14 of the first 18 questions with a 'yes', and/or fewer than 4 of the last 6 questions with a 'no', you could probably benefit from the objective commitment of a professional coach.